FTC Sues LA Fitness Over Difficult Membership Cancellation Policies
The FTC is suing LA Fitness operators, alleging they make it excessively difficult for customers to cancel memberships through complicated processes and inadequate disclosures, leading to consumers paying unwanted recurring fees. The complaint highlights issues with in-person and mail cancellations, and the company’s online options still impose burdens, with the FTC seeking remedies including a court order and refunds.