DGCA advises airlines on handling unruly passengers mid-flight.
The Directorate General of Civil Aviation (DGCA) has issued an advisory to airlines reminding them of the existing provisions in place to deal with unruly passengers. The advisory came after an Air India flight had to return to Delhi due to an unruly passenger who caused physical harm to two cabin crew members. DGCA regulations classify unruly passenger behaviour into three levels, and such people can face flying bans for varying periods. The DGCA has advised airlines to sensitise their pilots, cabin crew and postholders on handling unruly passengers.