"Cox Communications Agrees to $13M Settlement in Arizona Over Deceptive Fees"
Originally Published 2 years ago — by ABC15 Arizona in Phoenix
Cox Communications has agreed to pay a $13 million settlement after the Arizona Attorney General accused the company of deceptive practices, including failing to disclose additional fees and misleading customers with a "price lock guarantee." The settlement includes $10 million to the State of Arizona and over $3 million in refunds to affected customers who signed up for television services between January 2017 and March 2021. The company is held accountable for not clearly informing customers about the potential for price increases through fees, despite promises of fixed pricing. Eligible customers will receive credits or electronic fund transfers as part of the settlement.
