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Civil Resolution Tribunal

All articles tagged with #civil resolution tribunal

travel1 year ago•2 min saved

"Air Canada's Chatbot Error Costs Airline Refund and Tribunal Ruling"

Air Canada has been ordered by a civil resolution tribunal in British Columbia to pay a customer $812 CAD for misrepresentation by its online chatbot regarding a fare discount policy. The customer, Jake Moffatt, was given inaccurate information by the chatbot about retroactively seeking "bereavement fares" for tickets purchased in November 2022. Despite Air Canada's attempts to argue that it cannot be held liable for information provided by its chatbot, the tribunal ruled that the airline owed a duty of care to the customer and did not take reasonable care to ensure the accuracy of its chatbot.

via Fox Business|

#air-canada #bereavement-fares #chatbot

business1 year ago•3 min saved

Air Canada Compensates Customer for Chatbot Error

Air Canada has been ordered by Canada's Civil Resolution Tribunal to refund a passenger who was misled by the airline's chatbot into believing he would receive a discount under the bereavement policy. The passenger, Jake Moffat, spent over $700 on tickets after being given incorrect information by the chatbot, ultimately costing the airline several hundred dollars. The tribunal's ruling could set a precedent for holding businesses accountable when using interactive technology tools for customer service. The airline argued that the chatbot was a separate legal entity, but the tribunal held Air Canada responsible for the misinformation provided by its chatbot, ordering the airline to pay $812 (CAD) in damages and tribunal court fees to the passenger.

via CBS News|

#air-canada #bereavement-policy #business