"Root Cause of Widespread 911 Outages Revealed by Lumen Technologies"

Lumen Technologies revealed that a third-party light pole installation caused the recent 911 outage in Nevada, South Dakota, and Nebraska, which lasted approximately two and a half hours. Metro Communications received 112 calls for service during the outage, and emergency services were not impacted. The outage was quickly addressed, and city officials, including Sioux Falls Mayor Paul TenHaken, commended the response to the situation. The outage was linked to Lumen Technologies, the provider for South Dakota, and the company has apologized for the inconvenience.