Slack Retires Status Account on X, Shifts Focus

Slack is shutting down its SlackStatus account on Twitter, which provided incident and outage alerts to users, in order to consolidate its communications and focus resources on more widely used channels. The office messaging platform will now move its incident status alerts to its website. Slack has experienced multiple outages in the past, with thousands of users reporting issues. The X account on Twitter was a useful way for users to contact the company and receive information. This move follows a trend of companies pulling back from Twitter, with American Express and Air France also removing their customer service accounts from the platform.