AI-Powered Robocalls: Breaking Language Barriers in City Communications

New York City Mayor Eric Adams is using artificial intelligence (AI) to send out robocalls in multiple languages that he does not speak, raising concerns among ethics and privacy advocates. The mayor unveiled the new "MyCity Chatbot," which uses AI to connect small business owners with city resources. While the technology allows for messages in various languages using Adams' voice, critics argue that it is unethical and misleading. The recordings could create the false impression that the mayor is fluent in multiple languages. Despite the concerns, Adams defends the use of AI to reach all New Yorkers, particularly those who have historically been marginalized. The robocalls have reached millions of New Yorkers in languages such as Spanish, Yiddish, Mandarin, Cantonese, and Haitian Creole.