"911 Outages: Vulnerabilities and Causes Revealed"

A mass outage affecting 911 service in Nevada, South Dakota, Texas, and Nebraska was caused by the installation of a light pole by a third-party company, according to Lumen Global Issues Director Mark Molzen. The outage, which lasted for over two hours in some states, prompted an investigation by the Federal Communications Commission (FCC). Officials in affected cities are reminding residents to save non-emergency phone numbers in case of future outages.