"Portland Residents Frustrated as PGE's Communication Failures Prolong Power Outages"

Portland area residents, including those with medical needs, express frustration with Portland General Electric's lack of communication and slow response to power outages caused by an ice storm. Many customers were left without information on when repairs would be made, leading to freezing conditions in their homes for several days. PGE reported working around the clock to restore power, but customers criticized the utility for providing generic and unhelpful updates. As the outages continued, residents struggled to find alternative accommodations and expressed concerns about the upcoming ice storm.