911 Operator Fails to Assure Carjacking Witness of Police Response

A Milwaukee woman called 911 to report her neighbor being carjacked, but was told by the operator that police wouldn't respond. Despite clearly describing the ongoing carjacking, the operator claimed that police don't respond to car thefts. The woman hung up, helped the victim herself, and later drove her to a police station to make a report. The car was found abandoned and damaged nearby, and a 16-year-old suspect was arrested. The carjacking victim suffered a wrist injury and remains anxious and scared. The woman who called 911 received no follow-up or explanation from the operator, but the police are now "looking into" the incident.