Airbnb host's flood compensation only made a difference after social media post

Erika Gemzer, an Airbnb host in San Francisco, posted a viral thread on social media criticizing the company for its inadequate compensation after her duplex was flooded by guests, leaving her $300,000 in debt. The thread garnered over 20 million views, prompting Airbnb to offer a larger undisclosed amount that Gemzer deemed sufficient. While the offer doesn't cover all expenses, Gemzer accepted it. She also highlighted the need for better education and support for hosts, emphasizing that not all hosts are running multiple Airbnb locations like mini-corporations.