United Airlines' Biggest Mistake: Displeasing a 23 Million Mile Flyer

Tom Stuker, a New Jersey car dealership consultant, has flown 23 million miles, making him the biggest mistake United Airlines ever made by offering him a lifetime pass for $290,000 in 1990. Stuker has lived like a sultan on United miles ever since, enjoying lavish hotel suites all over the world, weeks-long Crystal cruises, and gourmet meals from Perth to Paris. He shares his travel tips, including lying to the first flight attendant you meet, never checking a bag, and not being a jerk by using your cell without headphones.