Phillip Eng Takes Charge as New MBTA General Manager

Phillip Eng, an experienced transportation engineer, has begun his tenure as the new general manager of the Massachusetts Bay Transportation Authority (MBTA). Eng has a track record of improving performance and efficiency in his previous roles, including as president of the MTA Long Island Rail Road. He faces immense challenges with the troubled MBTA system, including safety issues that triggered a federal investigation. Eng has pledged to find innovative solutions to complex problems and prioritize customer needs.