AWS rolls out Amazon Connect Health to streamline healthcare administration

AWS introduced Amazon Connect Health, an agentic AI that works with electronic health records to handle patient verification, scheduling, history review, documentation, and medical coding, aiming to reduce administrative work and speed access to care. It operates 24/7, can book appointments on the line based on patient preferences, and escalates to human staff when needed. Early deployments (e.g., UC San Diego Health) report time savings, lower call abandonment, and less manual data handling, while the system emphasizes transparency with evidence mapping and HIPAA-aligned security as it scales with partners like Netsmart and One Medical.