"AT&T Faces Customer Loyalty Risks After Nationwide Service Outages"
TL;DR Summary
AT&T experienced its second prolonged outage this year, causing customer frustration and raising concerns about the company's reliability. Experts criticize AT&T's response and communication, warning that repeated issues could erode customer loyalty. The outage affected major cities and even impacted some Verizon users. AT&T claims 911 calls were not disrupted, despite some local alerts suggesting otherwise. The company faces pressure to restore trust after consecutive outages and a recent data breach.
- ‘It is alarming:’ After second outage this year, experts say AT&T risks customer loyalty CNN
- AT&T customers hit with nationwide service issue Fox Business
- AT&T resolves outage that left some customers without service across the US CNN
- AT&T says customers facing 'interoperability issue' impacting ability to call non-AT&T users has been resolved ABC News
- The AT&T and Verizon outage that cut off phone calls is over The Verge
Reading Insights
Total Reads
0
Unique Readers
1
Time Saved
2 min
vs 3 min read
Condensed
87%
537 → 71 words
Want the full story? Read the original article
Read on CNN