AI Revolutionizes Customer Service: Balancing Efficiency and Human Touch

AI chatbots are increasingly used in customer service to cut costs, but many Americans find them frustrating and ineffective. While companies see AI as a way to improve efficiency and reduce the need for human agents, consumers often struggle to reach real people for complex issues. Surveys show a preference for human interaction, with concerns about job loss and incorrect responses from AI. Despite potential benefits, the technology is not yet reliable, and companies prioritize cost savings over customer satisfaction.