AI-powered UPS system thwarts porch pirates, safeguarding packages

UPS is using artificial intelligence (AI) and machine learning to combat package theft by "porch pirates." The company's program, DeliveryDefense, generates a delivery risk assessment based on UPS delivery data, historical loss patterns, and address characteristics. It provides a score that retailers can use to recommend the best delivery option to ensure packages reach their intended destination. In cases where the risk score is low, merchants can suggest in-store pickup or delivery to a UPS Access Point. The tool is available to businesses of all sizes and can be integrated into their order fulfillment systems. Consumers can receive alerts about their package deliveries through the UPS My Choice program, which allows them to provide delivery instructions.