SSA to Improve Call Wait Times with New AI Phone System
TL;DR Summary
The Social Security Administration aims to reduce call wait times to single digits using AI and digital tools, having already cut average wait times from 30 to 12 minutes, and plans to further improve efficiency and customer service through automation and modernization efforts under new leadership.
- SSA will get call wait times down to ‘single digits’ using AI, commissioner tells employees Federal News Network
- Social Security plans to add artificial intelligence to phone systems, commissioner says CBS News
- Social Security Has a 'Maddening' New AI Phone Bot. Here's How to Deal With It CNET
- New SSA chief praises DOGE for ‘making things better’ Nextgov
- Social Security Announces Major Change to Phone System Newsweek
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