"United Airlines' Operational Meltdown: CEO's Memo, Flight Delays, and TSA Shortages"

United Airlines CEO Scott Kirby sent a memo to employees explaining the operational challenges that led to the airline's recent meltdown at Newark Airport. The memo cited severe weather conditions, limited flight operations, and staffing shortages as key factors. Kirby outlined five areas for improvement, including enhancing crew technology and partnering with the FAA for long-term solutions. While some criticized Kirby's actions during the meltdown, the memo was praised for its thoroughness and transparency in addressing the issues and outlining future plans.