Rivian Customer's R1S Dies Within 48 Hours Of Delivery.

A Rivian R1S electric SUV died just two days after delivery, leaving the owner with a $2,100 towing bill to get it to a service center. The issue could have been solved with a simple reset procedure, but Rivian's customer service team failed to mention that. After Business Insider reached out to them, Rivian apologized and offered compensation for the towing as well. The company has decided to treat this as a learning experience for how they accommodate their buyers, especially those who are first-time EV owners.